Lease and Finance Management - EBS (MOSC)

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Cascading Coverage Question

edited Mar 24, 2011 8:54PM in Lease and Finance Management - EBS (MOSC) 1 commentAnswered
I have a question about whether or not a service contract can be configured in a way to cascade coverage for an entire kit if it is assigned to the top level item at the sales order.  Below are some details.
Create an order for a bundle below:

  • BUNDLE-123
    • PART-abc
    • PART-xyz
    • PART-454
The bundle is non-serialized.  The parts are serialized.  The users add a line on the order for an extended service contract and link it to line 1 (BUNDLE-123).  When I ship the product the contract is created against BUNDLE-123 but the serialized parts below that item do not reference any contract.  Our customers will never return the BUNDLE-123 part, instead they may return PART-xyz which does not come up as being an entitled product.

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