Managing Databases using Enterprise Manager (MOSC)

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can't enable OEM DC 10.2.0.4 and patch 8350262 can't be applied

in Managing Databases using Enterprise Manager (MOSC) Question

We've got 10.2.0.4 installed on a Windows XP 32-bit test system. The 10.2.0.4 software was deployed without enabling Oracle Enterprise Manager Database Control, but I'd now like to enable it. When I run DBCA to attempt to configure/enable OEM DC I get the following error:
"Enterprise manager configuration failed due to the following error - Failed to unlock all EM-related accounts
Refer to the log file at C:\Oracle\Product\10.2.0\AccessDataDB\cfgtoollogs\dbca\ftk2\emConfig.log for more details.
You can retry configuring this database with Enterprise Manager later by manually running C:\Oracle\Product\10.2.0\AccessDataDB\bin\emca script."

While pursuing a solution, I found ID 278100.1 which states:

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