how to get a hardcopy (or better yet a pdf file) of showing support contract details
Oracle has stopped supporting NetBackup and the Symantec folks need something showing that we have a current support contract. The Oracle Support Services person get me the following:
"I cannot give a copy of the active contract due to customer confidentiality"
Anyone know where/how I can get the info I need?
Thanks
GlenG
[edit] Is this not a question about using MOS? Should this question be moved to a different community?
(Let me remind the moderators and Oracle employees that ignoring queries for help is not an option, we are entitled to help in these communities under our support contract(s).)
"I cannot give a copy of the active contract due to customer confidentiality"
Anyone know where/how I can get the info I need?
Thanks
GlenG
[edit] Is this not a question about using MOS? Should this question be moved to a different community?
(Let me remind the moderators and Oracle employees that ignoring queries for help is not an option, we are entitled to help in these communities under our support contract(s).)
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