CRM On Demand - Administration (MOSC)

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Assignment Rules

edited Mar 18, 2011 7:56AM in CRM On Demand - Administration (MOSC) 6 commentsAnswered
Hi 

I have created a new rule(SR Rule 1) in the Service Request Assignment Rules under the Rule Group(SR Rule Group).  I have assigned this rule to one of my group members(xyz) and "Unassigned Service Request Owner" is myself.

Rule criteria is when "Priority" field value is 1-ASAP the service request should assign to my team member(xyz).  It is working fine with Priority Field values, but failing for other field values like "Type" and "Souce" fields.  In this case the SR is assigning to myself which is unassigned service request owner.

Can i know the reason for why this is failing for "Type" and "Source" field values.

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