CRM On Demand - Administration (MOSC)

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Customer Service Assignment to Group

edited Mar 16, 2011 12:32PM in CRM On Demand - Administration (MOSC) 1 commentAnswered
 Is there a way to automatcially assign Customer Service requests to a queue rather than a person? I have created a public sharing group, but didn't see a way to assign this in the assignment rules? 

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