Teleservice - EBS (MOSC)

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New Contact Type in iSupport

edited Mar 28, 2011 8:59AM in Teleservice - EBS (MOSC) 2 commentsAnswered
 Hello,
I have earlier posted a question whether we can add a new contact from iSupport and the answer was No....So I was looking at the option if we can add a new contact type in SR  which can be used in iSupport...

Today, when I go to SR form and try to add contact the only option I have for contact type is Customer and Employee which I believe is from lookup CS_SR_CONTACT_TYPES....I would like to add a new contact type called End Customer  so that once populated in SR will be used to identify End Customer Contact in iSupport

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