How to view order details for a completed order in OSM 7x?
edited Oct 28, 2011 8:56AM in Order and Service Management (Communications Industry) (MOSC) 1 commentAnswered
Completed orders can be viewed by associating a view to the the respective order, through the following steps:
- Create a manual task say "test_query"
- In "Task Data" tab of "test_query", add all the required elements from data dictionary, which should be viewed for a completed order
- In "Details" tab default order is associated in "Order" column, it can be changed to other if required.
- In "Permission" tab add the role by using "Select" option.
- Save the task.
- In "Orders" select the respective order and goto "Permissions" tab, add the role in "Roles" section using "Select"
- In "Role Settings" section goto "Query Tasks" tab, and using "Add.." button select "test_query" from the list and select Summary, Detail and Default options.
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