CRM On Demand - Administration (MOSC)

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Can we customize the Preview layout or is it built in functionality ? when we hover over the link.

edited Apr 10, 2011 5:44PM in CRM On Demand - Administration (MOSC) 4 commentsAnswered
 Under the Object : the Preview Mode : Hover over link is set.

hover over any SR number and a preview windo w of the SR displays.

- preview window displays empl oyee infor. not the SR inform ation.
Question : Can we customize the Preview layout or is it built in functionality ?

If we can . then where do i get the option to customize the same.

Thanks in advance.

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