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SRs disappear from view when they become "contact us"

edited Apr 7, 2011 7:34AM in Using the My Oracle Support Portal (MOSC) 4 commentsAnswered
My colleague and I are working together on several SRs on behalf of a customer. He has raised the SRs, and as long as they have the classification "Technical", I can monitor them and work with them from my own account. As soon as they become a "Contact us" SR, they disappear from my view, even when I filter on "Contact us" only. We are both administrators for the CSI, and stranger still, I do receive "update" mails for the SRs, even though I cannot make them visible in any view so far

What are we missing?

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