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OCM files in disconnected mode

edited Jul 23, 2011 11:14PM in Using the My Oracle Support Portal (MOSC) 3 commentsAnswered
This is Maya Atmaram at Collaborate 11 using Chris Wartiki's login to report the following: 

OCM creates 2 jar files; one in Database home and the other in Application server home.  When customers in disconnected mode upload teh first jar file (say from database home), it is parsed properly and shows information in readable format when analyst gets the SR and access the file.  When second file (application server home) is uploaded, it is seen as regular file attachment and this file is not parsed so the information is not avaliable.

What is the resolution to this issue?

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