Assigned Solution not delivering to the customer in case management in Jd Edwards EE1
Hii all,
We are trying to send the solution to the customer and attachment also. But it is not delivering to the customer as well as assignee also. The rest of the things like case assigned and activities are delivering to the assignee usual and how to distribute the case by setting up the time period for the employees and escalation setup process.
Jd Edwards EE1 -> CRM -> Case Management.
Thanks for the help.
We are trying to send the solution to the customer and attachment also. But it is not delivering to the customer as well as assignee also. The rest of the things like case assigned and activities are delivering to the assignee usual and how to distribute the case by setting up the time period for the employees and escalation setup process.
Jd Edwards EE1 -> CRM -> Case Management.
Thanks for the help.
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