Teleservice - EBS (MOSC)

MOSC Banner

Restrict User Access to only Installed Items in iSupport

edited Aug 26, 2011 7:49AM in Teleservice - EBS (MOSC) 7 commentsAnswered
 Hello All,     I was wondering if there was a way to limit the access an iSupport user has when selecting a product during the creation of a service request in iSupport to only items that that customer's associated party/account have within its Installed Base.  I have found the white paper for 'Oracle Knowledge Management Self-Service Knowledge Access Based on Product Ownership' which limit's searching the Knowledge base to only objects that are linked to installed items. We want to limit the selection of products for Service Requests in the same way.  Any thoughts?

thanks,
G

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

EBS Teleservice Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center