unexpected error when attempting to use "Preview and Print function" in Depot Repair
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When attempting to use "Preview and Print function" in Depot Repair responsibility, it errors out. Menu for Depot Repair responsibility includes function: ONT_PRINT
From Order Management Super User, the preview and print open up with no error.
ERROR
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Error Page You have encountered an unexpected error. Please contact the System Administrator for assistance.
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oracle.apps.fnd.framework.OAException: Application: FND, Message Name: FND_GENERIC_MESSAGE. Tokens: MESSAGE = java.sql.SQLException: ORA-20001: SQL_PLSQL_ERROR: N, ROUTINE, MO_GLOBAL.INIT, N, ERRNO, -20001, N, REASON, ORA-20001: SQL_PLSQL_ERROR: N, ROUTINE, MO_GLOBAL.SET_ORG_ACCESS, N, ERRNO, -20001, N, REASON, ORA-20001: APP-FND-02938: Multi-organization routine failed to initialize a session for the product: &PRODUCT. Please inform your support representative.
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