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edited May 10, 2011 7:12AM in CRM On Demand - Administration (MOSC) 4 commentsAnswered
 Hi, I have the next question:

I would like when I have a Service opened, that many users including different roles, can see the service and all the activities that are happening with that case, even if they are not the owners.

1.- John is the owner of Service 001, but then he reassigns the owner to Mary.

2.- Mary adds activities, and does many thing with that service, and the reassigns the owner to Peter.

3.- Peter checks the service and modifies something, and reassigns the owner to John again.

4.- Paul wants to see what is happening with the service but he is not the owner (Can he do that).

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