Oracle Auto Service Request (ASR) (MOSC)

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Setting preferred communication method for ASR-created SRs

in Oracle Auto Service Request (ASR) (MOSC) Question
 My Oracle Support (MOS) includes a customer profile setting for "Preferred Communication Method" (email, fax, phone, web) which is entered into an SR created by ASR. Service Engineers use this SR attribute to determine how to contact
the customer.

The Flash version of MOS 5.2 does not include the profile user interface; this bug will be fixed in a future release.
However, the non-Flash (html, "MOS-Lite") version of MOS has the profile feature.
To run the non-Flash version of MOS, go to http://support.oracle.com and click on the link in the
lower right:  Use My Oracle Support non-flash option

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