ASR E-mail was delayed 5 days on Oracle's side

I received a batch of ASR notification e-mails this morning (5/20) that were generated on SUNDAY, 5/15, and appear to have sat in the Oracle mail system until today.  The message source showing the message was created on 5/15 and sat for 5 days on an Oracle system are pasted below.  Is there an issue w/ Oracle's support email system?  This is pretty egregious!

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Received: from brmea-mail-1.sun.com (brmea-mail-1.sun.com [192.18.98.31]) by <my mail server name redacted> ; Fri, 20 May 2011 02:23:04 -0700 (PDT)

Received: from dm-east-02.east.sun.com ([129.148.13.5]) by brmea-mail-1.sun.com (8.13.6+Sun/8.12.9) with ESMTP id p4K9N4nA010278; Fri, 20 May 2011 09:23:04 GMT Received: from asr-gns-02.east.sun.com ([10.28.13.92]) by dm-east-02.east.sun.com (8.13.8+Sun/8.13.8/ENSMAIL,v2.4) with ESMTP id p4K8C9SS023841; Fri, 20 May 2011 04:18:43 -0400 (EDT) Received: from asr-gns-02 (localhost [127.0.0.1]) by asr-gns-02.east.sun.com (8.14.4+Sun/8.14.4) with ESMTP id p4FEC5xF007560; Sun, 15 May 2011 14:12:05 GMT Date: Sun, 15 May 2011 14:12:05 GMT From: no.reply@oracle.com Message-ID: <17279859.78635.1305468725813.JavaMail.root@asr-gns-02> Subject: Oracle ASR: Service Request 3-3612923111 Created