Teleservice - EBS (MOSC)

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What controls SR Closing with Open Tasks?

edited Jun 6, 2014 12:00PM in Teleservice - EBS (MOSC) 6 commentsAnswered
Based on the documentation we should not be able to close SR if there are open tasks.   Am I misreading this?  Is there a flag we are missing?

We do not want users to be able to close an SR if there are open tasks.

We are setup for Upward Propagation, Profile option Service: Auto Closure of Service Request is set to YES.

Per the Oracle Teleservice Implentation Guide:

If all service request tasks have been closed or all charges have been submitted, you can have the application check if the service request is ready to be closed and then close it.

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