Resources for Patches & Entitlements

 If you have trouble downloading any patch, first verify that your My Oracle Support Profile allows you to download patches. You can check your setting in My Oracle Support under the More tab. On the menu that opens, click Settings and then click Accounts & Privileges on menu at the left hand side of the page.

Your Customer User Administrator (CUA) for your Customer Support Identifier (CSI) controls access to patches for individual users by setting access to either "Download" or "View Only.” The CUA can find this under Settings > Support IDs & Privileges (under Administrative, and only available to CUAs). If the CUA, sets patches access to "View Only,” the CUA can change your setting.