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Reopen SR Ticket

edited Jul 21, 2011 3:57AM in Using the My Oracle Support Portal (MOSC) 2 commentsAnswered
In the past, I have been able to re-open an SR with no issue.  But I'm unable to re-open a ticket with status customer abandoned. Does anyone know if there's a way to reopen a ticket or do I have to create a new ticket referencing the old SR?

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