Oracle Transportation Management (MOSC)

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how to explain . . .?

edited Aug 11, 2011 7:13AM in Oracle Transportation Management (MOSC) 2 commentsAnswered
i'm working at an Oracle On Deman OTM instance and having trouble explaning the Oracle support guys how to configure the email notificationalready sent them the extract from the admin guide:
Changing Notification Settings

The Oracle Transportation Management server sends out a variety of notifications to users. Changing these settings involves modifying the glog.properties file on your Oracle Transportation Management application server as described below.
glog.mail.smtp.host=smtp.company.com
This setting defines the SMTP server that Oracle Transportation Management uses when sending email and fax notifications.
glog.workflow.notify.advisor.email=OTMAdvisor@company.com

they still don't get what needs to be done, and because i don't speak the techy lingo, and really don't know what needs to be done, i can not explain them what steps needs to be done to get the email configure working

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