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Can I change the main contact for an SR

edited Aug 25, 2011 2:28AM in Using the My Oracle Support Portal (MOSC) 4 commentsAnswered
I've just been involved in a Sev 1 SR, and we wanted to change the main contact to allow people to get some sleep.

All there seems to be is an option to add a single alternate contact, but the main contact stays as the person who raised the SR. This was unfortunate as he was woken up after doing the night stint by the Escalation Manager when we escalated the call (despite alternate details being given in the Escalation).

Does anyone know if it is possible to change the main contact?

If not, it would be nice if the feature could be introduced.

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