Substitution rules unable to route to multiple people - Thread moved from Documents to Discussions

Hi,

Pls. find the following scenario:

Two Substitution rules with condition had been set for User A during her absent.

Substitution rules 1 : Set to User B (with even invoice no )

Substitution rules 2 : Set to User C (with odd invoice no )

An approval had submitted to User A, by right it should be routed to User B /C. But its still routed to User A instead.

Pls. let us know the solution to fix the issue.

Regards,

Raghu