September 14: Webcast: 11i and R12 Oracle CRM Service Basics and Troubleshooting – an Overview

ADVISOR WEBCAST: CRM - 11i and R12 Oracle CRM Service Basics and Troubleshooting – an Overview PRODUCT FAMILY: CRM, Service   September 14, 2011 at 9 am PT, 10 am MT, 12 noon ETThis one-hour session is recommended for technical and functional users who are new to Oracle Service, or need to fill gaps in their knowledge of the processes involved in troubleshooting common errors that occur in the Service module, common setup issues and problem points with profiles and integration. This will benefit anyone responsible for making sure the Install Base is up to date and accurate. TOPICS WILL INCLUDE: Understanding the basic framework of Service and the integration points with other modules including iSupport, Order Management, Territories and TCA (Trading Community Architecture)Common post-upgrade or initial setup errorsTroubleshooting techniquesA short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.