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Teleservice - EBS (MOSC)

How to make Contact center Read only

Sep 20, 2011 3:08PM edited Nov 30, 2011 1:39PM in Teleservice - EBS (MOSC) 9 commentsAnswered

Hi

We have a business need to provide to contact center access to few internal staff in read only mode.

tried to add the code in custom.pll(as per one of the metalink notes)

Steps:

Go to $Au_TOP/resource.

Copy CUSTOM.pll and open the file in Form builder.

If you will open the package body of CUSTOM.pll in the forms builder then you will find the like below :
==========
procedure event(event name varchar2) is
--
-- This procedure allows you to execute your code at specific events
-- including:
--
-- ZOOM
-- WHEN-NEW-FORM-INSTANCE
-- WHEN-NEW-BLOCK-INSTANCE

1

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