Field Service - EBS (MOSC)

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CSD: Close Service Request When All Repair Orders are Closed

edited Sep 25, 2011 9:15PM in Field Service - EBS (MOSC) 3 commentsAnswered
Hello Depot Repair Community,

We are having an issue with the profile option "CSD: Close Service Request When All Repair Orders are Closed"

Steps to Duplicate:
1) Set profile option CSD: Close Service Request When All Repair Orders are Closed to Yes at Site level
2) Create a new Service Request
3) Navigate to Depot Repair
4) Fill in required fields and generate a Repair Number
5) Leaving Repair Order form open, re-query the Service Request to verify the status.
6) Return to Repair Order form, and update the RO Status from RO Created, to Closed.
7) Re-query the Service Request and notice that the Service Request is now in "Created in Error" status

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