CRM On Demand - Administration (MOSC)

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Task Notification Email - On owner change

edited Apr 19, 2012 4:32AM in CRM On Demand - Administration (MOSC) 5 commentsAnswered ✓
I need some help with this workflow. On Activity based record type and When new record saved trigger event.

JoinFieldValue('<ServiceRequest>',[<ServiceRequestId>],'<Type>') = LookupValue("SR_TYPE", "FSR") AND(PRE('<Owner>') <> [<Owner>]) AND (PRE('<Owner>') IS NOT NULL).

Basically I am trying to send an email notification when the task on a service request is assigned to a different user.

Thanks

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