Siebel Business Process & Functionality (MOSC)

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Email Response and DB character set CP1252

edited Sep 29, 2011 2:25AM in Siebel Business Process & Functionality (MOSC) 3 commentsAnswered ✓

I have a client who is using Siebel 7.5.3.x with their Oracle database codepage set to non-Unicode CP1252.

As expected sometimes an inbound email message fails to be processed with error SBL-DBC-00110.

Our client was advised to change the Oracle DB codepage to Unicode.

But as a temporary workaround customer said that they have setup message format in MS Exchange Server for sending of emails inbound to Siebel to ISO-8859-1.

If Exchange really converts ALL inbound emails to ISO-8859-1 can we expected that the email will never fail again with the SBL-DBC-00110 error since Oracle DB is on CP1252, which seems to be a superset of ISO-8859-1? Or there is no way for us to guarantee that and they should covert the DB to Unicode?

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