CRM On Demand - Reports and Dashboards (MOSC)

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Time to resolve Service Request. Mon- Friday business days and 9 to 6 Working hrs

edited Oct 6, 2011 5:26PM in CRM On Demand - Reports and Dashboards (MOSC) Question
I am trying to calculate the time taken to resolve an issue and have to include the above conditions while building the logic. Can anyone help me with this?

I just wanted to post the formula that worked for me just in case if anyone has a similar request

(TIMESTAMPDIFF(SQL_TSI_HOUR, "Service Request"."Opened Date and Time", "Service Request"."Closed Date and Time")) - (TIMESTAMPDIFF(SQL_TSI_DAY, "Service Request"."Opened Date and Time", "Service Request"."Closed Date and Time") * 15) -(( WEEK_OF_YEAR("Service Request"."Closed Date and Time") - WEEK_OF_YEAR("Service Request"."Opened Date and Time")) * 18)

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