CRM On Demand - Reports and Dashboards (MOSC)

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Books and Reports

edited Oct 17, 2011 9:34AM in CRM On Demand - Reports and Dashboards (MOSC) 1 commentAnswered
Hi,

Can anyone tell me if this is intended functionality, or if I'm doing something wrong?  I have configured 3 different books and have implemented workflow so that when a Service Request is created, it is assigned one of these 3 books based upon the SR Type that it is.

I then log into the system as a user who has only one of these books assigned to them and when I go to the list of Service Requests in the Service tab, I can only see the Service Requests that have the book that the user is assigned to.  This is what I would expect to happen.

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