Teleservice - EBS (MOSC)

MOSC Banner

Automatic Task generation does not work from Service Request Tab in eBusiness Center (R12)

edited Oct 20, 2011 9:06AM in Teleservice - EBS (MOSC) 1 commentAnswered
I have defined a task template with 2 tasks.  Each task type is mapped to Service Request & Task Manager in the CS App.  The task template is mapped to the S/R request type.  The S/R Type is mapped to the custom responsibility.

Yet when I create the S/R using the S/R Type in the eBusiness Center --> Service Request Tab, the 2 tasks are not generated. 

When I create the S/R using the S/R Type in the Contact Center legacy form, the tasks are automatically generated

When I create the S/R using the S/R Type in the Customer Support Agent Dashboard, the tasks are automatically generated.

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

EBS Teleservice Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center