R12.1.3 AME - How to set up timeout and scalation of a WF notification
Hello everyone,
My customer wants to implement AME for Payables Invoice Approvals and Payables Holds Resolutions, and they want to setup a timeout in the notifications.
The case will be as follows
1) The invoice approval/hold resolution workflow is started.
2) The Approver receives the notification.
3) The Approver does not respond the notification, and after 2 days the notification must be scalated to the Approver's suppervisor.
Can this be achieved using AME in R12.1.3?
I appreciate any help.
Thanks,
Ricardo
My customer wants to implement AME for Payables Invoice Approvals and Payables Holds Resolutions, and they want to setup a timeout in the notifications.
The case will be as follows
1) The invoice approval/hold resolution workflow is started.
2) The Approver receives the notification.
3) The Approver does not respond the notification, and after 2 days the notification must be scalated to the Approver's suppervisor.
Can this be achieved using AME in R12.1.3?
I appreciate any help.
Thanks,
Ricardo
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