CRM On Demand - Administration (MOSC)

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Service Request Secondary Numbering

edited Nov 2, 2011 1:41PM in CRM On Demand - Administration (MOSC) 3 commentsAnswered
Does anyone have an example where they've created a secondary numbering scheme for SRs that can be used as aquick identifier for each SR Type without having to use the automated #s currently in CRM (to be used in addition to the SR Type)?

CRM Ex: 490690-585590202.

 

Our business need ex: If we have 2 types of SR (A & , we would want the SR#s for SR type As to be:

A1

A2

A3..

For SR Type Bs:

B1

B2

B3…

 

Thank you,

-Paul

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