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Teleservice - EBS (MOSC)

restrict population of SR type LOV based on Responsibility used

Nov 3, 2011 11:16PM edited Nov 25, 2011 3:18AM in Teleservice - EBS (MOSC) 8 comments

Hi,

Is there any way to restrict population of SR type LOV based on Responsibility used?

i.e. if I am using 'CRM Call Center' responsibility, then SR type should be only 'Call Center Complaint' in LOV.

We have defined Given responsibilty and SR type at our end.

Regards,

Gaurav Joshi.

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