Procurement - EBS (MOSC)

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Need to apply credit memo in AP to invoice tagged to PO

edited Nov 4, 2011 6:08AM in Procurement - EBS (MOSC) 1 commentAnswered
Hi,

We are currently on 11i, but if we have a set up issue we would like to identify and correct prior to R12 upgrade.

There are times when we match an invoice to a po and pay it.  We then find out that the item was returned.  We receive a credit memo in AP and need to apply to item originally charged as well as the po.  The system is not letting us match a credit memo to the po.  In purchasing we are not able to enter a negative line for the credit memo to match.

Please advise as to how we should treat these events.

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