Teleservice - EBS (MOSC)

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Oracle eMail Center Routing

edited Nov 10, 2011 6:13AM in Teleservice - EBS (MOSC) 4 comments
We are setting up Teleservice and Oracle eMail Center. Have a question on eMail Center Routing.
Customers fill on a template on the website. One of the template fields is Product#.
We are planning to setup a dynamic custom routing rule for example if the product# is XXX-123 it should be routed to Group1; if the Product# is YYY-345 it should be routed to Group2.
My question is do I enter all the 5000 Product Numbers in the Rules screen with each product  in a separate line or could it be handled in the custom API?
Thanks


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