Announcing Automated Diagnosis
The Auto-Diagnostic feature is now available - where
automated diagnosis is available for your product, you
will see an option when you open your SR for "Automated
Diagnosis"
Benefits of Using the Auto-Diagnostic feature: Customers using the Auto-Diagnostic feature will experience faster mean time to diagnose and repair. By answering some questions and uploading the required support files using My Oracle Support, your Service Request (SR) and support files will be processed immediately and in most cases a resolution and next steps will be added to the SR within minutes. In most cases no additional customer engagement will be needed.
Benefits of Using the Auto-Diagnostic feature: Customers using the Auto-Diagnostic feature will experience faster mean time to diagnose and repair. By answering some questions and uploading the required support files using My Oracle Support, your Service Request (SR) and support files will be processed immediately and in most cases a resolution and next steps will be added to the SR within minutes. In most cases no additional customer engagement will be needed.
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