Sales, Marketing, and Territories Apps - EBS (MOSC)

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Customize softphone functionality

edited Feb 28, 2012 9:01PM in Sales, Marketing, and Territories Apps - EBS (MOSC) 6 commentsAnswered ✓
We need to add charging functionality to be part of icWork Controller instead of Cisco agent.Currently the charging is done through Cisco Agent
we need to charge the customer by calling a url to charge him once the agent press line 1 on the softphone
Thanks,

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