Teleservice - EBS (MOSC)

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Log and Notes button unable to update a call

edited Nov 21, 2011 4:03PM in Teleservice - EBS (MOSC) 1 commentAnswered
Hi all

after upgrading to Oracle R12 i came across  problem below in CRM and if anyone has the solution to this problem,

you are more than welcomed to help.

Problem Description: When a user is updating a call using Log and Notes, it jumps to the tasks workbench and it does not allow the user to close that tasks window. sometimes when the user is closing a call through Status field "resolved" it also jumps to Tasks tab.

thank you

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