SR Status, Mandatory information.

Hi Oracle Suport,

1)SR Status: Before update of MOS, the status of SR was more meaningful. Just an example, if a customer updates an SR more than ONCE, I think, the status was changed to 'Immediate Response Required' or something like that.

Now it remains same (...Review ..), no matter the SR is updated any number of times. Customer has to call the support for escalation, even though that is just a reminder and not an escalation.

2)Mandatory Information: While opening an SR, there are some mandatory columns / fields. The customer must fill those. Similarly, there should be some mandatory-fields, support-engineer assigned with the SR, must fill those columns. Simple example is, engineer's name, his / her manager name and / or their contacts / emails etc.