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Teleservice - EBS (MOSC)

How can I update contact in service request ?

Dec 3, 2011 7:00AM edited Jan 2, 2012 5:29AM in Teleservice - EBS (MOSC) 4 commentsAnswered

Hi

I have SR on customer and the contact is "contact of" other customer that have relationship "service provider" with the SR customer.

When I try to change the contact in the Contact / Adderss tab , I got an error : "The contact is not a primary".

The only way to do this is to add the contact to the SR cusromer - This solution not met the bussiness case

How can I update the primary contact of the customer service provider to influence the SR ?

Benny

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