SR 3-5028698201: Template Substitution for SMS - No resolution found yet.
Problem Description: We are sending SMS to Campaign Contact/prospects for marketing purpose. And the business wants to use the templates for SMS body.
Issue faced is that we have in Available Substitution for Campaign BO and all the fields of primary BC i.e Campaign but the business requirenment is to send out the SMS having details specific to Contact/prospects records like First Name ,Last Name or Account detail of the contact/prospect belonging to the Campaign but as we don'ty have these fields on Campaign BC they are not available for Substitution.
But we have Campaign List Contact BC which has all the Information needed by the business user .
Issue faced is that we have in Available Substitution for Campaign BO and all the fields of primary BC i.e Campaign but the business requirenment is to send out the SMS having details specific to Contact/prospects records like First Name ,Last Name or Account detail of the contact/prospect belonging to the Campaign but as we don'ty have these fields on Campaign BC they are not available for Substitution.
But we have Campaign List Contact BC which has all the Information needed by the business user .
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