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Teleservice - EBS (MOSC)

Profile Options: Include Access Hours in SLA

Dec 15, 2011 2:00AM edited Jan 9, 2012 11:19PM in Teleservice - EBS (MOSC) 3 commentsAnswered ✓

Hallo,
Can any body tell me what is the meaning of the profile option "Service: Include Access Hours in SLA"

Thanks a lot for any help!

Best regards

Oliver

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