Need insight into how does 3rd party in field service works in R12.1.3
Hi,Would greatly appreciate insight into the 3rd party functionality of field service.
Consider the scenario:
Customer(C) requests for Field service with entity A (in operating unit A) , entity A is partially dependent on Entity B (in operating unit to get the service completed to C.
That is, SR ( withc ustomer C) is created in OU A,and tasks created T1 and T2, T1 is assigned to FSR in A. T2 is assigned to supplier contact (FSR) in B by dispatcher in A.
now FSR in A and B service the task T1 and T2 respectively and complete the debrief.
Consider the scenario:
Customer(C) requests for Field service with entity A (in operating unit A) , entity A is partially dependent on Entity B (in operating unit to get the service completed to C.
That is, SR ( withc ustomer C) is created in OU A,and tasks created T1 and T2, T1 is assigned to FSR in A. T2 is assigned to supplier contact (FSR) in B by dispatcher in A.
now FSR in A and B service the task T1 and T2 respectively and complete the debrief.
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