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Customer Issue on Diagnostics - SQLException: Closed Connection

edited Aug 20, 2021 10:37AM in Technology Stack - EBS (MOSC) 5 comments

Hi,

Facing below issue mentioned in "E-Business Suite Diagnostic Tools FAQ and Troubleshooting Guide for Release 11i and R12 (Doc ID 235307.1)",
get error in "Security" TAB : SQLException: Closed Connection

After following the solution of removing files in  _pages directory,  things work fine for few days.
However the issue gets repeated again after a week or so.

As the issue is happening on PROD box, and cannot keep on bouncing the services.
Any further suggestions to resolve this issue completely ?

EBS: 11.5.10.2

Patch Oracle Diagnostics 2.5 RUP A (5914893) is installed

Patch Oracle E-Business Suite 11i Diagnostic Tools, Nov 2008 - 8.11 (7530017) is installed

Thanks & Regards,

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