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UK PAY: Employee Balance amount has been reduced even though invoice was cancelled
Hello All,
One of our employees raised a relocation expense in error and apparently the AP invoice was cancelled and no payment has been made.
But the issue is, his previous balance amount was 10K GBP and the cancelled invoice amount 2K GBP. Even though the invoice is cancelled the balance amount still shows 8K while raising a new expense claim. We tried to manually adjust the balances through HRMS module, surprisingly in the Element Entries form the available balance still shows 10K but not in the new expense claim request page.
Does anyone know how to update this balance to 10K? The employee is trying to submit the claim before he goes on leave from tomorrow.
One of our employees raised a relocation expense in error and apparently the AP invoice was cancelled and no payment has been made.
But the issue is, his previous balance amount was 10K GBP and the cancelled invoice amount 2K GBP. Even though the invoice is cancelled the balance amount still shows 8K while raising a new expense claim. We tried to manually adjust the balances through HRMS module, surprisingly in the Element Entries form the available balance still shows 10K but not in the new expense claim request page.
Does anyone know how to update this balance to 10K? The employee is trying to submit the claim before he goes on leave from tomorrow.
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