Teleservice - EBS (MOSC)

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in Isupport, primary user not able to assign additional account

edited Aug 6, 2020 6:27AM in Teleservice - EBS (MOSC) 3 commentsAnswered
in iSupport, primary user has PARTY ACCESS to associate more than one party to the contact , but no Account are visible to make the ACCOUNT ACCESS for creating tickets on behalf of additional parties.
Since only party B is associated and no ACCOUNT information is visible to associate, when I switch  PARTY to log a ticket for PARTY B, I see no registered product information.

I am sure I am missing some IBU Permission to the IBU_PRIMARY_USER role or something else to not see ACCOUNT information for the associated party.


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