CRM On Demand - Administration (MOSC)

MOSC Banner

Basic Workflow Question?

edited Jan 2, 2012 2:35PM in CRM On Demand - Administration (MOSC) 4 commentsAnswered ✓
I have  a very simple workflow issue that I do not understand.

The Trigger Event is When Modified Record Saved. The Workflow Condition is when the Owner of the account field is set to Sarah Smith. [<Owner>]= "Sarah Smith". No other Conditions are active.

The Action that the workflow should do is to assign a book to the account.

When I modify an Account record FROM Kevin Ward TO Sarah Smith, nothing happens. I wrote the workflow with the assumptions that the workflow would at this point assign the book to the account. Do you know what I should do to have the assignment occur at this time?

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center