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Excluding sat/Sunday’s from Service request Resolution time in report

edited Jan 6, 2012 3:08AM in CRM On Demand - Reports and Dashboards (MOSC) 1 commentAnswered
 

Hi all,

How do I calculate total resolution time of a Service Request, and exclude Saturday & Sunday’s from total resolution time . as TimestampDiff (exp) function will return total time between SR open and closed time.

 

Thanks for Response

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