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Ability to categorize SRs for customer analysis and management

edited Mar 20, 2012 8:14AM in Using the My Oracle Support Portal (MOSC) 5 commentsAnswered
Is there a way for the customer to categorize and sub-categorize SRs so that there are customer specific attributes associated with the SRs for analysis and management? For example, when an SR is created I want a business area, geography and wether it is support or project related.

At this point, I am considering using a nomenclature for this and have the person entering the SR use that to assist with categorization but if there's functionality available in MOS then I'd rather use that. I don't see anything like this but thought I would ask.

Thanks.

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