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How to debrief and expense and Price labor, material or expenses that occur at the repair site but d

edited Jan 25, 2012 7:11PM in Teleservice - EBS (MOSC) 2 commentsAnswered
Hi ...

When a technician goes to a site to repair a product NOT manufactured by his company, he has to deal with parts that are not in the item master.  These items have an expense and must be sold (with a markup).

In Rel 12

How can the technician

1) enter a Purchase requisiton for items, and expenses for non Item master items and expenses,  TIE it to the Service Request, and have the cost of the miscellanous, site specific materials and expenses as part of the total cost of the SR.

Every technician will at some time (and some technicians all of the time) have to account for non Item Master Items to complete the task and get all of the costs (and eventually, marked up prices) in the SR cost summary.

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